Date Posted: May 14, 2019
Monthly Salary: $500 - $2000
Address: Hà Nội, Việt Nam
Do you have a passion for technology and people? Are you excited to be part of one of the fastest growing technology startups in Silicon Valley? Come join us in our awesome office with a PlayStation, Soccer Table, Beanbags, Free Daily Lunch and Dinners, and much more!
GotIt! is looking for a customer service representative in its Hanoi office to help shape the foundation for how we deliver a delightful customer experience to our users.
In this position, you’ll be one of the founding members of the Operations team in our Hanoi office location and have the opportunity to influence our student retention, delight our users, and work across all parts of the GotIt! team!
The working hours for this position are rotating shifts with other agents that include weekday, weekend, day and night times.
• Serve on the front lines with our users as voice of GotIt! through email tickets and other user feedback channels
• Collaborate with the GotIt! Operations team to translate key customer service feedback insights into product enhancements and student delight programs
• 1-2 years experience in a customer service role within a technology company
• BA/BS degree with hands-on experience working with CRM systems
• Hustler personality that can operate independently without constant supervision
• Empathetic, thoughtful, and concise writing style
• Excellent English skills, comfortable writing from scratch in English and communicating with a US based team
• Experience in account management and/or sales
• Demonstrated natural ability for writing with a flair for creativity
• Experience querying data with SQL